What is the RBI reference number for this direction?

The RBI reference number is RBI/DOR/2025-26/362, issued on November 28, 2025. This direction contains 5 chapters covering: Preliminary, Institutional Framework, Responsible Lending Conduct, Miscellaneous, Repeal and Other Provisions.

Consumer Protection#24 of 35

Reserve Bank of India (Non-Banking Financial Companies – Responsible Business Conduct) Directions, 2025

RBI Reference

RBI/DOR/2025-26/362

Date of Issue

November 28, 2025

Chapters

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Overview

About This Direction

Establishes the responsible business conduct framework for NBFCs. Covers the Fair Practices Code, Key Facts Statement for loans, penal charges regulation, floating interest rate reset on EMI loans, pre-payment charge restrictions, property document release on loan settlement, conduct in gold lending, microfinance borrower protections, and DSA/DMA/Recovery Agent responsibilities.

Table of Contents

Chapter-wise Structure

01Preliminary

02Institutional Framework

03Responsible Lending Conduct

04Miscellaneous

05Repeal and Other Provisions

Source & Attribution: This document is issued by the Reserve Bank of India under reference RBI/DOR/2025-26/362 dated November 28, 2025. It is a public regulatory document reproduced here for informational and compliance purposes. For the authoritative version, please refer to rbi.org.in.

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